Can I Supply my own Garments?
Can I bring my own garments for custom printing?
We appreciate your interest in personalizing your garments with us. However, to maintain the highest quality standards and ensure efficient production, we have decided to exclusively use our trusted suppliers for garment sourcing. This decision was made after observing variations in the quality of independently sourced clothing items, which could impact the overall print quality and production timelines.
Why is this change in place?
Our commitment to delivering exceptional print quality and timely service led us to this decision. Utilizing our reliable suppliers allows us to guarantee the quality of the garments we print on and streamline our production process for a faster turnaround.
What options do I have for garment selection?
Rest assured, our curated selection from these trusted suppliers offers a diverse range of styles and materials to suit various preferences. We are dedicated to providing you with not only customized designs but also garments of the finest quality.
How can I choose the perfect garment for my custom design?
Our team is here to assist you in navigating our updated catalog and selecting the ideal garment that aligns seamlessly with your vision. Feel free to reach out to us with any questions or concerns you may have, and we'll be happy to help you every step of the way.
Shipping Questions?
How long does shipping take?
Shipping takes anywhere from 2-9 days depending on the method
We expect our carrier to deliver your order in no more than 10 days. If your package is taking longer than expected to reach you, or if it has been a long time without receiving updates to its tracking, you can contact us at [email protected] and we will be happy to assist.
Please keep in mind peak seasons or holiday times. As these have an impact on shipping carriers and delivery times.
We expect our carrier to deliver your order in no more than 10 days. If your package is taking longer than expected to reach you, or if it has been a long time without receiving updates to its tracking, you can contact us at [email protected] and we will be happy to assist.
Please keep in mind peak seasons or holiday times. As these have an impact on shipping carriers and delivery times.
Deadline dates for holiday orders?
Certain shipping methods have different timelines.
For the last couple of months, many providers and shipping carriers encountered several issues involving general manufacturer deficits across all industries. To avoid stockouts, late packages, and confusion as much as possible we recommend that traders inspire their consumers into early shopping for these upcoming holidays.
It is highly recommended all customers are incentivized to begin their holiday shopping earlier than customary, this ensures a timely package to the destination.
We would like to share this quick table to show customers and providers recommended dates to place their orders and enjoy the holiday season.
Shipping Method Timeframe to submit orders
SA Standard Dec 13
SA Expedited* Dec 16
International Shipping Nov 26
*Expedited services are used according to the package's weight
It is important to please understand that while we strive to provide the best service and quality products available, we cannot control unexpected variables and therefore we suggest taking a look at our recommended dates for a better understanding of shipping dates for each product.
For the last couple of months, many providers and shipping carriers encountered several issues involving general manufacturer deficits across all industries. To avoid stockouts, late packages, and confusion as much as possible we recommend that traders inspire their consumers into early shopping for these upcoming holidays.
It is highly recommended all customers are incentivized to begin their holiday shopping earlier than customary, this ensures a timely package to the destination.
We would like to share this quick table to show customers and providers recommended dates to place their orders and enjoy the holiday season.
Shipping Method Timeframe to submit orders
SA Standard Dec 13
SA Expedited* Dec 16
International Shipping Nov 26
*Expedited services are used according to the package's weight
It is important to please understand that while we strive to provide the best service and quality products available, we cannot control unexpected variables and therefore we suggest taking a look at our recommended dates for a better understanding of shipping dates for each product.
How does shipping for orders containing multiple items work?
It depends on the items ordered, not everything is stored in the same facility.
If the order contains more than one item, it will be packaged in a single package and shipped under the same tracking number. There are some exceptions, for example, if the order contains a t-shirt and a poster, they will be shipped in different packages because the two items use different types of packaging.
It also depends If all the items were stored at the same facility, then yes. But not all items sold on graphicoprint.co.za are kept in the same facility. Some items might come from our providers and may be shipped in two different packages if that is the case.
Although you might be getting several packages for one order depending on items, this way they will get to your destination sooner than waiting for all to be sent in one package. We have tracking numbers to provide and our merchant support can help out any step of the way.
If the order contains more than one item, it will be packaged in a single package and shipped under the same tracking number. There are some exceptions, for example, if the order contains a t-shirt and a poster, they will be shipped in different packages because the two items use different types of packaging.
It also depends If all the items were stored at the same facility, then yes. But not all items sold on graphicoprint.co.za are kept in the same facility. Some items might come from our providers and may be shipped in two different packages if that is the case.
Although you might be getting several packages for one order depending on items, this way they will get to your destination sooner than waiting for all to be sent in one package. We have tracking numbers to provide and our merchant support can help out any step of the way.
How do I change my shipping address?
An order can have its shipping address updated while it is still in production.
When editing shipping addresses it is best to also check the status of the order. For example, if your order has gone through the production process, it is still in time for editing the address. If your order is already in transit, editing its address will no longer be possible.
When editing shipping addresses it is best to also check the status of the order. For example, if your order has gone through the production process, it is still in time for editing the address. If your order is already in transit, editing its address will no longer be possible.
Why is there no tracking for my order yet?
Your order could still be in the production process or just about to be shipped.
Your order's tracking number can be found on your Orders page, here, you can search for any specific order and find out its current status, as well as its update history.
If your order does not show tracking information, it could be because it has not been sent to production, it is currently still in production, or it has not been synced from your sales channel yet. As soon as your order is shipped, its status will change to "Shipped" and you will be able to see its tracking number on the right portion of your screen. You will also be able to see your order's update history.
Your order's tracking number can be found on your Orders page, here, you can search for any specific order and find out its current status, as well as its update history.
If your order does not show tracking information, it could be because it has not been sent to production, it is currently still in production, or it has not been synced from your sales channel yet. As soon as your order is shipped, its status will change to "Shipped" and you will be able to see its tracking number on the right portion of your screen. You will also be able to see your order's update history.
How can I track my order?
You can track your order using provided tracking number through us or the shipping carrier.
We automatically update your shipment tracking information once the order has been shipped, and afterward your sales channel will send that tracking number to your shopper.
If you have any problems or are unable to track your order, you can always contact us through our customer service email: [email protected]
We automatically update your shipment tracking information once the order has been shipped, and afterward your sales channel will send that tracking number to your shopper.
If you have any problems or are unable to track your order, you can always contact us through our customer service email: [email protected]
Questions on Refunds & Orders?
How do I file a reprint/refund claim?
Refund or reprint claims can be submitted through the dashboard
If the package arrives and the customer deems it unsatisfactory you may request a reprint or refund claim (But only if the quality of your image was correct) for the affected items. There is a time period of 30 days from the date of delivery or expected date of delivery to file a claim due to a problem with an order. This will ensure a guaranteed review.
How long will it take to review my claim?
Depending on the number of items and the nature of your claim, it may take up to 72 hours to resolve your claim. You can email us at [email protected].
• Upload photographic evidence to aid our team in reviewing your claim.
• Add a description of the issue you're experiencing.
• Select the ideal resolution for your claim: a reprint or a refund (credit).
• For reprints, verify that the address information is correct, if not, add a new address where you'd like your reprint to be shipped.
• Submit your claim by clicking on the "Submit" button.
If the package arrives and the customer deems it unsatisfactory you may request a reprint or refund claim (But only if the quality of your image was correct) for the affected items. There is a time period of 30 days from the date of delivery or expected date of delivery to file a claim due to a problem with an order. This will ensure a guaranteed review.
How long will it take to review my claim?
Depending on the number of items and the nature of your claim, it may take up to 72 hours to resolve your claim. You can email us at [email protected].
• Upload photographic evidence to aid our team in reviewing your claim.
• Add a description of the issue you're experiencing.
• Select the ideal resolution for your claim: a reprint or a refund (credit).
• For reprints, verify that the address information is correct, if not, add a new address where you'd like your reprint to be shipped.
• Submit your claim by clicking on the "Submit" button.
When will I receive my refund after it has been approved?
Usually takes between 3-8 business days.
All refunds and or claims go through a small screening process and have to get reviewed internally by our customer service team, after the review is done then it is either approved or denied. This process usually takes up to 72 hours.
Once our team approves the refund request, the money will be credited to the balance of your graphicopirint.co.za account. It will take 3-8 business days for the money to be reflected in the account.
You can find the refunded amount in your transaction history within your Payment section. Here, you can access the invoice and see the transaction's details.
Please also note that the waiting time for the refund to appear in your balance depends on your financial institution or bank.
All refunds and or claims go through a small screening process and have to get reviewed internally by our customer service team, after the review is done then it is either approved or denied. This process usually takes up to 72 hours.
Once our team approves the refund request, the money will be credited to the balance of your graphicopirint.co.za account. It will take 3-8 business days for the money to be reflected in the account.
You can find the refunded amount in your transaction history within your Payment section. Here, you can access the invoice and see the transaction's details.
Please also note that the waiting time for the refund to appear in your balance depends on your financial institution or bank.
How are returns handled differently when comparing quality concerns or customers changing their minds?
It depends on how far in production or if the item has already shipped.
All claims and returns have to be thoroughly inspected and reviewed before they are approved or denied by our team. We understand that not all claims are the same therefore we require certain evidence to support the claim provided to accurately assess the request.
When we receive quality concerns on a return claim, we also have an option to have the item reprinted or refunded if the first item was unsatisfactory. When it comes to a customer changing their mind, the product must still be in the production process for us to cancel or potentially change a feature depending on how far in the production process it is.
Customers must submit a claim within 30 days after the delivered date or the expected delivered date, to be eligible for a reprint or refund if desired.
All claims and returns have to be thoroughly inspected and reviewed before they are approved or denied by our team. We understand that not all claims are the same therefore we require certain evidence to support the claim provided to accurately assess the request.
When we receive quality concerns on a return claim, we also have an option to have the item reprinted or refunded if the first item was unsatisfactory. When it comes to a customer changing their mind, the product must still be in the production process for us to cancel or potentially change a feature depending on how far in the production process it is.
Customers must submit a claim within 30 days after the delivered date or the expected delivered date, to be eligible for a reprint or refund if desired.
How do I cancel or edit an order?
Orders can be cancelled or modified before they are sent to production
Cancel or edit your orders directly from your Dashboard at no extra cost, as long as they have not been sent to production yet.
How to cancel my order?
1. Go to your Dashboard and click the "Orders" button.
2. Look for the order ID and click it.
3. Press the "Cancel Order" button and confirm the action.
What if the order is in production?
If an order that has been sent to production is cancelled, only the shipping cost will be refunded to your account. The product's cost cannot be refunded as the order was already in the production process.
Cancel or edit your orders directly from your Dashboard at no extra cost, as long as they have not been sent to production yet.
How to cancel my order?
1. Go to your Dashboard and click the "Orders" button.
2. Look for the order ID and click it.
3. Press the "Cancel Order" button and confirm the action.
What if the order is in production?
If an order that has been sent to production is cancelled, only the shipping cost will be refunded to your account. The product's cost cannot be refunded as the order was already in the production process.
Can orders be delivered to a PO box?
In South Africa, No. PO box delivery may vary in availability for international orders.
We understand the need for PO box usage and we try to facilitate all needs and meet them with high expectations. All orders within the South Africa can be delivered to a PO box.
SAPS is able to deliver items to PO boxes considering it's the national postal service. For international orders, however, the ability of the carrier to deliver to PO boxes may vary. For this reason, we encourage the usage of a physical address rather than a PO box, to eliminate any potential issues with this matter.
If you are located in South Africa, take a look at the different PO box sizes available from SAPS (note: PO box size availability may vary across Post Offices)
We understand the need for PO box usage and we try to facilitate all needs and meet them with high expectations. All orders within the South Africa can be delivered to a PO box.
SAPS is able to deliver items to PO boxes considering it's the national postal service. For international orders, however, the ability of the carrier to deliver to PO boxes may vary. For this reason, we encourage the usage of a physical address rather than a PO box, to eliminate any potential issues with this matter.
If you are located in South Africa, take a look at the different PO box sizes available from SAPS (note: PO box size availability may vary across Post Offices)
Why am I being charged tax?
must include taxes in all orders' final cost by law
graphicoprint.co.za are required by law to include taxes in every order's final cost.
Tax rates vary in each country and the South Africa, sales tax rates will depend on your customer's address for each order.
graphicoprint.co.za are required by law to include taxes in every order's final cost.
Tax rates vary in each country and the South Africa, sales tax rates will depend on your customer's address for each order.
Do product prices include tax?
Taxes are added to each order at checkout
Item prices shown in the catalog do not include taxes, these are added to your order before the payment is processed. Follow the steps below to see the price breakdown of an order:
What kind of tax rate am I being charged?
Tax rates vary from country to country, and within the South Africa, Value Added Tax (VAT) will be added to each order.
Item prices shown in the catalog do not include taxes, these are added to your order before the payment is processed. Follow the steps below to see the price breakdown of an order:
What kind of tax rate am I being charged?
Tax rates vary from country to country, and within the South Africa, Value Added Tax (VAT) will be added to each order.
What if the recipient's address was wrong?
If the address was wrong most likely package will be returned to the sender.
If the customer's address is incorrect, the carrier will return the order to the original sender. If there is a tracking number available that will show up when searched.
This means that the order will be returned to our facilities. If customers find that their order is being returned to sender, please provide a new return address.
Contact us if an order is returned to the sender and we will reship it to the new address with a new tracking number. These updates will be reflected in the order information in the Orders dashboard.
If the customer's address is incorrect, the carrier will return the order to the original sender. If there is a tracking number available that will show up when searched.
This means that the order will be returned to our facilities. If customers find that their order is being returned to sender, please provide a new return address.
Contact us if an order is returned to the sender and we will reship it to the new address with a new tracking number. These updates will be reflected in the order information in the Orders dashboard.
How are products packaged?
We use different packaging types for each product category
The packaging we use for each product depends on the category, size, shipping service selected, and amount of items. Below you will find our main types of packaging:
Apparel
Single items sent with SAPS First class are shipped in poly mailer packaging.
Single items sent with USPS Priority are shipped in envelopes.
Multiple items are shipped in poly mailer packaging.
Mugs and hats
Mugs and hats are shipped in cardboard boxes. Mug boxes contain polystyrene for protection.
Wall art
Posters and canvases are shipped in cardboard tubes or envelopes, depending on their size.
Other products
Other products and accessories, depending on their size and amount, use cardboard boxes of varying sizes. These boxes may also be used for bigger orders containing previously mentioned products.
The packaging we use for each product depends on the category, size, shipping service selected, and amount of items. Below you will find our main types of packaging:
Apparel
Single items sent with SAPS First class are shipped in poly mailer packaging.
Single items sent with USPS Priority are shipped in envelopes.
Multiple items are shipped in poly mailer packaging.
Mugs and hats
Mugs and hats are shipped in cardboard boxes. Mug boxes contain polystyrene for protection.
Wall art
Posters and canvases are shipped in cardboard tubes or envelopes, depending on their size.
Other products
Other products and accessories, depending on their size and amount, use cardboard boxes of varying sizes. These boxes may also be used for bigger orders containing previously mentioned products.
Where are returns sent?
Returns are sent to our Cape Town Facility unless otherwise specified.
Packages and or parcels are returned every day for several different circumstances, from wrong address or missing information. Regardless everything is sent back to our facilities unless otherwise specified. If you would like to take care of your returns, you can customize your ship from address through your store settings.
When an order appears that is being returned to sender, the carrier will return such order to our facilities located Plumstead, Western Cape, SA. The address is located below.
38 Gray Road, Plumstead, Cape Town, Western Cape, 7800
Packages and or parcels are returned every day for several different circumstances, from wrong address or missing information. Regardless everything is sent back to our facilities unless otherwise specified. If you would like to take care of your returns, you can customize your ship from address through your store settings.
When an order appears that is being returned to sender, the carrier will return such order to our facilities located Plumstead, Western Cape, SA. The address is located below.
38 Gray Road, Plumstead, Cape Town, Western Cape, 7800
How can I check the status of an order?
Find out your order's status via your dashboard
Orders go through a variety of phases after they are placed on your store (or created manually), from the moment they are created to the moment they are shipped, you can find this information from your graphicoprint.co.za account.
You can find more detailed information by clicking on the order and scrolling down to the "Order events" section, where you'll be able to see event descriptions and the date on which they occurred.
Orders go through a variety of phases after they are placed on your store (or created manually), from the moment they are created to the moment they are shipped, you can find this information from your graphicoprint.co.za account.
You can find more detailed information by clicking on the order and scrolling down to the "Order events" section, where you'll be able to see event descriptions and the date on which they occurred.
What are our average production times?
More information on our production and fulfilment timeframes.
Most orders are shipped within 3-6 business days. This timeframe varies depending on factors such as the number of items on your order(s), our stock, and production levels.
Most orders are shipped within 3-6 business days. This timeframe varies depending on factors such as the number of items on your order(s), our stock, and production levels.
How long will my order be in production?
The majority of our items have an average production time of 3-4 business days.
During high-volume seasons and during holidays, production times tend to be longer, therefore the average production time cannot always be guaranteed.
During high-volume seasons and during holidays, production times tend to be longer, therefore the average production time cannot always be guaranteed.
Why is my order stuck in production?
A longer production time can be attributed to a number of factors:
• Out of Stock garments: If one or more item(s) in your order are out of stock and need to be ordered.
• Quality Control issue: If an item does not pass one of our seven-step quality control processes, the order is delayed while it is fixed or reprinted.
• Large quantities: If an order contains more than 100 items, production will most likely take longer than the average production time.
• Out of Stock garments: If one or more item(s) in your order are out of stock and need to be ordered.
• Quality Control issue: If an item does not pass one of our seven-step quality control processes, the order is delayed while it is fixed or reprinted.
• Large quantities: If an order contains more than 100 items, production will most likely take longer than the average production time.
Can I expedite my order?
As we mention, the production times depend on a few factors, but we do offer upgraded shipping options, and please reach out to our merchant support for more details.
If your order has been more than 7 business days in production, please contact our support team through our email: [email protected]
If your order has been more than 7 business days in production, please contact our support team through our email: [email protected]
Where can I find the washing instructions?
Find how to take care of your products
We want You to know how to take care of customized products in the best way possible, that's why care instructions are provided to ensure each product lasts for a long time maintaining a high material and print quality.
The product care instructions are available in the product listings in our catalog
Apparel
Designs on apparel are printed using high-quality ink that will maintain its grade as long as the care instructions are followed appropriately.
Care instructions for apparel with printed designs are different from those of the original manufacturer.
Follow these care instructions to take better care of your printed apparel:
• Turn your garment inside out before washing
• Use cold water with like colors
• Use gentle soap
• Use a gentle washing cycle
• Do not use bleach
• Air dry - avoid direct sunlight to dry
• Do not iron the printed surface
Sublimation blankets and towels
• Use cold water with like colors
• Do not use bleach
• Do not dry clean
• Air dry or tumble dry on a low setting
Mugs
• White and ceramic mugs:
• Microwave and dishwasher safe
• For longer durability, hand wash
• Black and color-changing mugs:
• Only hand wash with extra care
Posters and Canvas
• Do not keep in direct sunlight for longer print durability
• Gently dust with a soft dry cloth or feather duster
We want You to know how to take care of customized products in the best way possible, that's why care instructions are provided to ensure each product lasts for a long time maintaining a high material and print quality.
The product care instructions are available in the product listings in our catalog
Apparel
Designs on apparel are printed using high-quality ink that will maintain its grade as long as the care instructions are followed appropriately.
Care instructions for apparel with printed designs are different from those of the original manufacturer.
Follow these care instructions to take better care of your printed apparel:
• Turn your garment inside out before washing
• Use cold water with like colors
• Use gentle soap
• Use a gentle washing cycle
• Do not use bleach
• Air dry - avoid direct sunlight to dry
• Do not iron the printed surface
Sublimation blankets and towels
• Use cold water with like colors
• Do not use bleach
• Do not dry clean
• Air dry or tumble dry on a low setting
Mugs
• White and ceramic mugs:
• Microwave and dishwasher safe
• For longer durability, hand wash
• Black and color-changing mugs:
• Only hand wash with extra care
Posters and Canvas
• Do not keep in direct sunlight for longer print durability
• Gently dust with a soft dry cloth or feather duster
